Know Everything About PTE Rescore Success Rate, Appeal, and Technical Review Policies

Often, it happens that even after preparing for days, you might not get the scores you desired in the PTE exam. There could be several reasons for that, but if you are concerned about scoring accuracy, you can go for a PTE rescore. Pearson Test of English gives you an option for re-scoring if you are not satisfied with your scores. To do that, here is everything that you need to know about how to appeal, technical re-view policies, and PTE rescore success rate. 

Let’s start with: 

PTE Rescore Success Rate: 

Re-scoring involves a human evaluator who manually reviews your responses, and scoring done by AI. The chances of AI committing errors are comparatively low, so the PTE rescore success rate is not high. But while taking the exam, if you face any technical errors like a defective microphone, you must opt for it. 

Rescore Request:

A rescore allows you to request a re-evaluation of your test score, but it comes with a fee.

• Fee: The rescore fee is $125 USD.
• When to request: You must request a rescore within 14 calendar days of receiving your score.
• Possible outcomes: Your new score can go up or down. The new score will replace your old score, and you won’t be able to use the previous one.
• Impact on applications: If you have already shared your original score with any institutions, a new score could affect your applications. You’ll need to inform them about any score changes.
• Refund conditions: If your overall or communicative skills score changes, you’ll get a refund for the rescore fee. The test payment is not refundable.
• One request per test: You can only request a rescore for your most recent test and once per test registration.
• Score report: A new score report will be issued, and your original score report will no longer be available.
• What if you’ve scheduled another test?: You cannot request a rescore if you have already scheduled another test.

How To Request Re-score : 

• Rescore: Call the Customer Support team within 14 days of getting your score.

Technical Review Request:

A technical review checks if there was an issue with your speaking score due to technical problems with the audio recording.

Fee: The technical review costs $50 USD.

Possible outcomes:

• If no technical issue is found, you’ll not get a refund for the review or test fee, but you can retake the test at your own cost.
• If a technical issue is found, you’ll get a refund for your test fee, and if you use a voucher, you’ll receive a free credit voucher. Your technical review fee will also be refunded.
• Request window: You must request a technical review within 15 business days of receiving your test results.
• Processing time: You’ll receive the outcome of the technical review within 15 business days.
• Note: A technical review does not change your score. Only a rescore can do that.

General Points:

• Institutions’ verification: Institutions can only verify your score through the secure Pearson system.
• Malpractice: If there’s any suspicion of malpractice during a rescore or technical review, the case will be processed according to Pearson’s malpractice policy. This could result in suspending or revoking your test score and banning future tests.

How to Request Technical Review

• Submit a request via the Customer Support form within 15 business days of receiving your results.

Appeal Policy 

If you’re thinking about appealing a decision related to your test—like a revoked score or a banned account—there are a few essential things to know first.

Have You Already Taken These Actions- Before you can make an appeal, you must have already:

• Asked for a rescore or
• Requested a technical review, or
• Received a malpractice decision (for example, your score was canceled, or your account was banned).
• Only after one of these steps can you go ahead and make an appeal.

When Can You Appeal- You’re allowed to appeal if:

• You’ve received the results of a rescore or technical review, but you think the test provider didn’t follow their own rules or process.
• You’ve received a malpractice decision (like score cancellation), and you believe the decision wasn’t made fairly or procedures weren’t followed correctly.

How to Start an Appeal: 

If you’re not happy with a decision made about your test and want to appeal it, here’s how the Stage One process works.

Choose the Right Form: 

Choose the correct form according to your needs and fill it correctly. Submit the form within 15 business days of receiving the original decision from Pearson. 

Rescore/Technical Review Appeal Form

Malpractice Appeal Form

Do the Payment: 

• After form submission, call Pearson customer service and pay $120 USD. Make sure that you are doing this within 48 hours of sending the application. 
• Please note that the appeal will not be processed if the payment is not made in time. And if your appeal is successful, the full amount will be refunded.

Your Appeal Is Reviewed:  Your appeal will be reviewed by a Pearson assessment expert who was not involved in any of the earlier decisions or investigations to keep the process fair and unbiased. After this, it will be either 

• Upheld (meaning your appeal was successful), or
• Dismissed (meaning the original decision stands)

Get the Result: Within 30 business days (from the time of your payment) you will receive the final decision on your appeal. 

Stage Two Appeal: 

If you are still unsatisfied with the decision of the first appeal, you can apply for a stage two appeal.

Eligibility: You can do this appeal only after completing stage one. The appeal form for this must be submitted within 15 business days of receiving your stage one appeal outcome. All deadlines follow the UK business calendar.

Submitting the Appeal: Choose the correct form based on your situation:

Rescore/Technical Review Appeal Form

Malpractice Appeal Form

Payment: After submitting the form, you must call Pearson customer service to make a payment of $150 USD. This payment must be made within 48 hours of submitting the form. If your appeal is successful, the full fee will be refunded.

What Happens Next

Your case will be reviewed by an external assessment expert who is not employed by Pearson and has had no involvement in your case before. The expert will carefully review how your stage one appeal was handled, ensuring:

• Proper internal procedures were followed
• The process was fair and unbiased
• Regulatory requirements were met
• This is not a re-evaluation of your test score or content—only a review of the appeal process itself.

Result: 

You will receive the decision of your stage two appeal within 30 business days from the date your payment is received. The outcome of a Stage Two appeal is final. No further stages of appeal are available beyond this point.

What Happens when you appeal: 

The appeal doesn’t recheck your test. Instead, it looks at how the decision was made. Specifically, the appeal will review:

• Whether the correct procedures were followed
• If the rules were correctly applied and fairly
• Whether everything was done in line with official regulations
• The appeal will not re-evaluate or re-score your test.
• It’s only about checking if the test provider followed the right steps and procedures; this impacts the PTE rescore success rate. 

According to official guidelines, the PTE rescore success rate is comparatively low. So, to be on the safer side, always aim to score high on your first attempt. You can achieve this by practicing on Gurully. Our platform offers full-length mock tests with instant AI scoring to evaluate your performance. You can also use one free PTE mock test to check your exam preparation level. For regular preparation tips, subscribe to our YouTube channel and join our Telegram group. 

Conclusion: 

The PTE re-evaluation success rate is generally low, as AI scoring is highly reliable. While options like rescore, technical review, and appeals exist for genuine concerns, they involve strict timelines fees and offer no guarantee of a score change. That’s why focusing on PTE preparation from the start is best. Practice on Gurully to take full-length PTE mock tests with instant AI scoring and improve your chances of achieving your desired score on the first attempt. 

FAQ:

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